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Services
The Teaching Company and AeroLink Services provide the following services:
1. Consultancy
We provide consultancy services in the following areas:
- Planning, setting up and management of airlines.
- Development of budget and organisational structure.
- Human Resource Management, including recruitment , training and skills transfer.
- Organisation of airline and airport support functions, construction of hangers, warehouses and related spaces.
- Setting, management, marketing and development of air freight operations.
- Development and management ground handling operations.
- Aircraft inspections, aircraft leasing and maintenance contracts.
2. Aviation Training
We offer training that meets the high quality and standards of the aviation industry in the following areas:
- Airport Security.
- Cargo Sales & Operations.
- Engineering Services.
- Ground Services.
3. Flight Attendants Training
Our training programs are designed to help develop your workforce meet your business needs. We offer world class Cabin Crew training, ranging from basic level to conversion courses. Topics covered include:
- Insight into the aviation industry
- Aircraft safety
- Range of in-flight service products and packages
- Airline terminology
- Documentation and CIQ procedures
- In-flight food and beverage (Theory)
- In-flight food and beverage (Practical)
- Food and beverage: service delivery
- Passenger handling and relations
- Communication skills
- Service recovery
- In-flight announcement training
- Grooming and personal hygiene
- Social etiquette and deportment
- Cross-cultural awareness
- First aid
4. Aircraft Interior Management
Passengers judge an airline not only on service, safety standards and punctuality.One very important factor is the interior of an aero plane as they spend many hours in them. They get to see, use and judge the cleanliness and appearance of the interior of the aircraft, namely, carpets, curtains, galleys, side walls, seat covers, window shades etc.
We can provide the technicians to maintain equipment in good condition, to the satisfaction of your passengers and the envy of other airlines.
5. Maintenance Control Centre
Aircraft often require corrective and preventive maintenance to ensure safety in flight and the safety of the passengers carried. Our Maintenance Control Centre program sets up a system whereby defects are forwarded prior to arrival of the aircraft to minimise delays and to have on time departures.
The purpose of the Maintenance Control Centre is:
Safety of passengers is of utmost importance for any airline service. Aircrafts often require corrective and preventive maintenance to ensure safe flights. We have an advanced Maintenance Control Centre program which can set up a system through which defects can be forwarded even before arrival of the aircraft. This is efficient and minimises delays.
The Maintenance Control Centre is the first line of contact for engineering to prepare for corrective action. It is in constant contact with station maintenance engineers and defect analysis engineers. The MCC prepares for corrective maintenance when aircraft return to base.
The Scope of the Maintenance Control Centre is:
1. Monitor and support day to day aircraft handling operations at the main base and overseas stations with aircraft maintenance and repair, to minimise delays.
2. Provide technical advice and assistance to main base and line maintenance and overseas stations.
3. Co-ordinate with other engineering departments for technical support, spares and specialist manpower in a prolonged delay and co-ordinate with other departments.
Scope of Consultancy
Our consultancy program is comprehensive and all inclusive. It provides for the establishment of Maintenance Control Centres, together with a system, manual documentation and on site training of engineers (OJT).
Ensuring safety and efficiency is an important factor that plays a vital role in the functioning of airlines. A good maintenance program ensures that airlines have a system of identifying and rectifying defects. Significant cost savings are also achieved with this system.
6. Crisis Management
Responding swiftly and effectively to the unfortunate events of aircraft accidents or hijack is as important as taking preventive measures. There is a clear need for intensive planning and training. A crisis management plan is inevitable. Our programme and consultancy provides the guidance for you to prepare, build and execute a strong crisis management plan and help implement systems and procedures.
Topics Included are:
1. What constitutes a CRISIS?
2. Responses by the authorities (Search, Rescue & Recovery Operations).
3. Crisis Alarm Notification.
4. Directing Corporate Responses.
5. Communications/Public Relations Management.
6. Logistics Management.
7. Management of Families and Next of Kin.
8. Management of Uninjured Passengers and Crew.
9. Management of Injured Casualties.
10. Management of Deceased Passengers.
11. Management of Salvaged Personal Effects.
12. Management of Cargo Services.
13. Management of Aircraft Wreckage.
14. Management of Staff Welfare Services.
15. Crisis Management System.
16. Exercises.
7. Manpower
We provide from a large pool of qualified manpower, staffing to airlines including Cabin Crew, Cargo and Ground Services personnel and Engineers on an assignment or project basis.
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